Bank Blunder Leaves Customer Stranded
A Wells Fargo customer in Sacramento, California, found himself in a financial bind after the bank mistakenly withdrew $4,000 from his account. The customer, Gerald Monroe Mann, had written a check for $400, but Wells Fargo accidentally added an extra zero when processing it.
A $400 Check Turns into a $4,000 Nightmare
Mann, a longtime Wells Fargo customer, says he was left with a negative balance of $900 after the error drained both his savings and checking accounts. He spent hours on the phone with Wells Fargo representatives, only to be told he’d have to wait 10 business days for the issue to be resolved.
“Screwed Because You Screwed Up”
Mann expressed his frustration, saying, “Now I’m screwed because you screwed up. Not cool. Why would they treat me like that? I’ve been a really good customer… I’m not rich. Money is important.”
Wells Fargo Responds, But Customer Still Feels the Pinch
Wells Fargo eventually returned the missing funds to Mann after four business days. The bank explained that they had to follow established procedures for investigating check disputes, but Mann still felt the impact of being without funds for eight days.
“This Can’t Be the First Time”
Mann argued that the bank should have a better system in place to prevent such errors and handle them more efficiently. “When they make a mistake, it shouldn’t be the person’s problem,” he said. “This can’t be the first time it happened. And you need to have something in place to take care of this so people aren’t screwed in the process.”
