A Colorado woman is furious with Wells Fargo after scammers drained $18,883 from her account. Melanie Sponselee says she received a fake alert from the bank, claiming her accounts were compromised. A scammer posing as a bank representative then convinced her to open a new account, leading to the theft.
“They Didn’t Take It Seriously”
Sponselee says she immediately tried to reach Wells Fargo, but her calls kept dropping. When she finally reached a branch, she was told they couldn’t see her for an appointment until 1 pm. “I expected them to take it seriously and help me immediately,” she said. “They should have protected me and fixed it.”
Wells Fargo: “Wire Transfers Are Irreversible”
The scammers stole the money through a wire transfer. Wells Fargo managed to recover $3,300 from the receiving bank, but refused to reimburse the remaining $15,583. The bank claims wire transfers are usually irreversible, even if reported quickly.
Sponselee is switching banks and warns others to be cautious of scams. “I’m done with Wells Fargo,” she said. “They didn’t help me when I needed them most.”
