A disabled veteran, Roberto Rangel, claims that $9,100 was stolen from his USAA bank account. Despite reporting the suspicious activity, USAA refused to reimburse him and demanded he pay a $2,800 negative balance.
Repeated Attempts for Resolution
Rangel contacted USAA for months, but his efforts were unsuccessful. He sold his possessions to pay the balance and protect his credit score.
Bank’s Response
After local news outlets intervened, USAA reviewed the case and returned Rangel’s money. The bank stated that it stands by its initial findings but will resolve issues when mistakes are made.
Similar Cases
KABB news has reported on numerous other individuals with similar experiences with USAA. The bank has over $2.5 billion in assets and 13 million members.
