A California woman is furious after JPMorgan Chase allowed 35 random people to access her credit card account.
Vacation Ruined by Credit Card Chaos
Jodi Hayes was on vacation when she received an email from the U.S. Postal Service. The email said dozens of credit cards were being sent to her address, all in the names of people she didn’t know. Hayes immediately contacted Chase, but they couldn’t explain how this happened.
“I wanted them to investigate,” Hayes said. “This ruined the end of our vacation.”
More Than Just a Credit Card Problem
After returning home, Hayes started receiving credit card applications from other companies like Capital One, Discover, and Citi. These applications were all in the names of the unauthorized users, but they were denied because the people didn’t have enough credit history.
A U.S. Postal Inspector says this sounds like an identity theft scheme.
Chase Apologizes, But Hayes Wants More
Chase has apologized for the inconvenience, saying they monitor accounts for suspicious activity. They closed the unauthorized cards, issued Hayes a new card, and claim they acted quickly after she contacted them.
However, Hayes is still seeking answers and wants to know how this happened in the first place.
