A JPMorgan Chase customer is suing the bank after losing nearly half a million dollars to scammers.
The Scam
Rebecca Dobbs says she received a call from someone pretending to be a Chase employee. The scammer used a spoofed caller ID to make it look like the call was coming from Chase. They convinced Dobbs that there was fraudulent activity on her account and gained access to her funds.
Over two days, eleven unauthorized wire transfers totaling $476,000 were sent from Dobbs’ account.
Chase’s Response
Dobbs reported the fraud in November 2023. While Chase recovered $35,000, they refuse to reimburse the remaining $440,000. Chase claims the wire transfers were authorized by Dobbs. Their official statement says they can’t cancel wire transfers once they’ve been processed.
The Lawsuit
Dobbs’ lawyer argues that she did not authorize the transfers and that Chase should have taken better measures to protect her money. He states that customers expect banks to safeguard their funds and actively work to recover stolen money.
Chase has requested arbitration and is not commenting on the ongoing legal proceedings.
