Chase Customer Loses $30,000 to Fraud, Bank Denies Reimbursement

A real estate attorney is suing JPMorgan Chase after the bank refused to reimburse her for $30,000 stolen from her business account.

Unauthorized Transactions

Ebony Lucas discovered that her account had been hit with fraudulent transactions, including:

  • A car purchase
  • Payments to a girlfriend’s bills
  • Over $12,000 in bills paid to various retailers

Suspect Identified

Lucas traced the transactions to a man named McNary, who had previously corresponded with her company about a home sale. After receiving instructions on how to wire money, McNary disappeared.

Chase’s Response

Chase initially provided a “provisional credit” for a small portion of the stolen funds but later denied Lucas’s fraud claims. The bank claims that fraud claims must be filed within 30 days of the incident, but Lucas argues that some transactions occurred within that time frame.

Lawsuit Filed

Lucas has filed a lawsuit against Chase, alleging that the bank has not taken sufficient steps to protect her account and is refusing to reimburse her for the stolen funds.

Chase’s Statement

Chase has not yet released a statement on the lawsuit but says it is “working closely with our customer to dispute these charges on their behalf.”