A woman in Atlanta is out $17,900 after falling victim to a scam involving both JPMorgan Chase and Wells Fargo.
The Scam
Marina Camplone received a call from someone claiming to be a Chase fraud representative. The scammer used the same phone number printed on the back of her debit card, making the call seem legitimate. Camplone was tricked into giving the scammer access to her account.
Realizing what was happening, Camplone rushed to a Chase branch. A teller told her the money was being sent to a Wells Fargo account and wrote down the account information on a sticky note. Camplone then ran across the street to a Wells Fargo branch, hoping to stop the transfer.
Both Banks Refuse to Help
Unfortunately, both banks refused to reimburse Camplone. Wells Fargo claims they have a process to investigate fraud, but haven’t returned the funds. Chase blames Camplone for falling victim to the scam, stating that banks would never ask customers to send money to prevent fraud.
A Frustrated Customer
Camplone is understandably frustrated. She feels like she would have been better off keeping her money at home. “I feel like I should have had it at home in an envelope somewhere in a box under the mattress,” she said.
Important Reminder
This story serves as a reminder to be wary of phone calls claiming to be from your bank. Never give out personal information or account details over the phone, especially if you didn’t initiate the call.
