A Colorado woman, Bev Thompson, is sharing her frustrating experience with GO2Bank after fraudsters allegedly skimmed her debit card at a Walgreens. The incident led to a significant financial loss and caused her considerable stress.
A Year-Long Battle
Thompson says she immediately reported $420 in unauthorized ATM withdrawals from her GO2Bank account. However, the bank repeatedly denied her fraud claim, leaving her distraught. The stress was so severe that she ended up hospitalized for ten days, requiring anti-anxiety medication.
Police Evidence and Card Shimming
Local police investigated a report from a Walgreens employee about two men tampering with an ATM. Body camera footage showed police recovering a card-shimming device – a tool used to steal card information from the microchip. This method is similar to card skimming but targets the microchip instead of the magnetic strip.
Resolution After Media Intervention
After a news investigation, GO2Bank reversed its decision and fully reimbursed Thompson. While the bank spokesperson wouldn’t comment on specific customer cases, they emphasized their commitment to fraud prevention and customer protection.
Important Note: This story highlights the importance of promptly reporting suspicious activity to your bank and the potential difficulties customers may face in resolving fraud claims.
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